Modification History
Not Applicable
Unit Descriptor
Descriptor |
This unit describes the knowledge and skills required to coordinate information systems, including as a supervisor of a work area/program |
Application of the Unit
Application |
This unit may apply to work in a range of community service contexts |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Identify and address information requirements |
1.1 Identify information requirements in terms of their relevance to organisation and worker goals and objectives and expected outcomes for clients 1.2 Collect and analyse relevant information and use to inform decision-making 1.3 Identify, utilise and periodically evaluate sources of relevant information 1.4 Identify, evaluate and implement options for information collection and dissemination so maximum use is made of the organisation's resources and of the community |
2. Supervise day to day processes for collection, use, storage and dissemination of information |
2.1 Elicit, monitor and verify issues arising from day to day operation of information systems 2.2 Provide staff with information about relevant policies and procedures including confidentiality, ethics and security protocols, and advise management of any breaches 2.3 Provide advice on complex information requests as required 2.4 Develop, implement and evaluate processes and appropriate administrative procedures for dealing with information requests and exchange 2.5 Contribute to design of administrative procedures and policies |
3. Establish and manage systems to record, store, process and distribute information |
3.1 Develop and implement strategies to ensure all aspects of information collection and storage, dissemination and disposal comply with relevant organisation and statutory requirements 3.2 Periodically re-evaluate methods used to record and store information for effectiveness, efficiency, security and integrity, and introduce new methods as necessary 3.3 Analyse any substantial breakdowns in recording, storing and accessing information for cause and effect, and take corrective action to minimise impact 3.4 Establish and implement systems to ensure appropriate availability of information for clients and the organisation 3.5 Monitor currency, validity and usefulness of information and take appropriate actions for disposal or storage 3.6 Investigate available technology and analyse for application to day to day and specific operations 3.7 Inform staff appropriately about correct use of equipment in accordance with manufacturer's specifications and occupational health and safety (OHS) guidelines 3.8 Investigate staff access to training and operation of current and emerging technology and integrate into planning for day to day operations 3.9 Monitor application of correct operating and safety procedures on a regular basis and improve work practices as required to ensure compliance with OHS and other guidelines |
4. Support and supervise the development of information and educational resources |
4.1 Develop guidelines for production of educational and informational resources in consultation with clients and stakeholders 4.2 Recruit appropriate expertise to develop designated information and educational resources to optimise their impact 4.3 Provide opportunities for users of organisation information to advise on development of information and educational resources 4.4 Incorporate relevant cultural considerations in the development of information/education resources |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge : The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of:
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Essential skills : It is critical that the candidate demonstrate the ability to:
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this unit of competency : |
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Access and equity considerations : |
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Context of and specific resources for assessment : |
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Method of assessment : |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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The contexts for managing information systems include : |
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Managing information systems will be carried out within requirements established by : |
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Financial and technological resources required for system may include : |
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Information requirements may be identified by : |
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Establishing systems to obtain information includes : |
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Unit Sector(s)
Not Applicable